Tennis Centre Receptionist

Purpose and Outline of Role 

The primary function of the Tennis Centre Receptionist is to provide superior customer service and administrative support at Queenwood’s Tennis and Sport Centre located in Oxford Falls. They are responsible for the organisation of reception duties, bookings of the Queenwood Tennis and Sport Centre, as well as assisting the Head Tennis Coach in the efficient running of the tennis program.

 

Reporting Relationships

The Tennis Centre Receptionist will report ultimately to the Principal and directly to the Head Tennis Coach and the Director of Sport.

 

Employment Basis

Permanent Full-Time with 38 hours per week worked across Monday – Friday.

 

Role Responsibilities 

  • Maintain bookings for Tennis programs, competitions and facility hire on the database.
  • Continually update and maintain the InTennis booking system
  • Assist Queenwood students and community members to register for lessons.
  • Ensure a high level of customer service at all times
  • Perform a range of financial tasks including, money handling procedures – record keeping, invoicing, cash handling & takings.
  • Assist the Head Tennis Coach to coordinate the rostering of reception and coaching staff
  • Administration of all internal and social competitions, school and community events including team allocations, draws, trophies, prizes and recording results
  • Updating key spreadsheets essential to the function and record keeping of the Tennis Centre
  • Effective communication with all coaching and reception staff
  • Promote existing programs while also assisting in the planning and implementation of additional programs and offerings at Junior School and The Queenwood Tennis and Sports Centre
  • Liaise directly with the Queenwood Design Team to coordinate the advertising and promotion of the Centre and programs offered.
  • Communicate all notable happenings and news to Queenwood Design Team for social media posts and promotion
  • May be required to open or close the Tennis Centre

 

Key Competencies 

  • Experience in Tennis and Sport Centre management
  • Strong understanding of the vision and direction of the Queenwood Sport Department
  • Strong understanding and a confident approach to customer service
  • Confident approach to customer interaction and the ability rectify and satisfy customer complaints
  • Strong computer and administration skills
  • Professional telephone manner
  • Must be demonstrate a thorough understanding of and usage of Excel software
  • Familiar with InDesign software or a similar program 
  • Capacity to produce structured, detailed plans and reporting
  • Ability to work independently and actively assist in pursuing new members
  • Demonstrated ability to retain current members and grow participation
  • Flexible working hours

 

Personal Attributes 

  • A sensitive but confident approach in dealing with persons of all ages
  • Excellent communication skills plus the ability to respond flexibly, calmly and authoritatively in unplanned and complex situations
  • High-level organisational, planning skills and attention to detail
  • Outstanding work ethic
  • Initiative, perseverance, reliable and responsible
  • Ability and willingness to contribute positively to the wider life of the School and local community

 

Applications

  • Closing date for applications is Wednesday 15 December 2021 at 9:00am; however, invitations to interview for this role may be extended prior to the closing date. 
  • Please note that Queenwood accepts only electronic applications, to be emailed to [email protected].
  • Applications that are not accompanied by the Queenwood Application for Employment form, available on the Queenwood website Employment page, will not be considered. 
  • Please note that Queenwood does not accept un-solicited applications from Recruitment Agencies. Should we require additional recruitment services, we will be sure to contact our preferred providers. 
  • Please note that if shortlisted for interview you will be required to provide proof of right to work in Australia for the duration of the appointment. 
  • Applications should include:
    • Your WWCC number as per regulations effective as of June 15 2013.
    • A PDF version of your Resume & Cover Letter addressing the criteria and position requirements outlined in the role description. 
    • Your Email Address and Contact Number. 
    • The Names and Phone Numbers of three Confidential Referees. 

Please note that referees may be contacted immediately following interview; to assist with our decision-making process. In the event that you wish to receive a notification prior to this, please specify this in your application.  

Tennis Centre Receptionist

0

Jobs / Administration & Office Support

Sydney NSW

Annually - Full time

10 months ago

Purpose and Outline of Role The primary function of the Tennis Centre Receptionist is to provide superior customer service and administrative support


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