About us

Kinetic is Australasia’s only dedicated mass transit bus operator. Our brands are some of the most recognisable names in bus transport including Australasian airport transit business SkyBus, New Zealand’s largest bus operator Go Bus, iconic Gold Coast bus operator Surfside Buslines and Sydney’s leading bus and coach charter company Telfords. Collectively Kinetic employs more than 5000 people and 3000 buses moving excess of 50 million people every year. For more information visit

The opportunity

Kinetic is entering an exciting chapter in 2022 which will see us operate one third of Melbourne’s bus network as part of the Melbourne Bus Franchise. Due to this growth, we are currently seeking an experienced Receptionist to be the face of our organisation based at the North Fitzroy head office.

Reporting to the Customer Experience Manager, you will have a high degree of professionalism to carry out a variety of administration and customer support duties. Your dedication to making sure our office runs in an efficient and reliable manner will be highly regarded as we are committed to being a leader in the bus industry.

You will be involved in

  • Answering all inbound calls and emails in a timely manner
  • Addressing customer queries and complaints as well as providing accurate service information
  • Ensuring visitors are signed in correctly as per company policy/procedure
  • Ordering and maintaining stationery and office supplies
  • Managing security passes, keys, IDs, name badges and access cards for employees
  • Coordinating all mail correspondence including courier bookings and pick up/drop off
  • Managing lost property and contacting customers for claims
  • Other ad hoc duties as required

The boxes you'll tick 

  • A connection with our Values – Passion, Integrity, Respect, Authenticity, Humility.
  • Previous experience in a face-to-face customer service environment
  • Demonstrated resilience as well as an ability to be empathetic and patient towards customers
  • Excellent communication and interpersonal skills
  • Strong computer literacy and data entry experience
  • Ability to engage with a variety of internal and external stakeholders
  • Ability to work autonomously and as part of a team

The benefits of working with us

  • Flexible and supportive work environment
  • Employment with Australasia’s leading mass transit bus operator focusing on a positive culture and company values
  • Permanent role with flexible working arrangements 
  • Comprehensive employee assistance program Including wellbeing, financial and nutritional coaching, counselling, and legal advice

How you apply

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First People, and people from diverse social, cultural and gender backgrounds.

There has never been a better time to join Kinetic! So, if this sounds like you and you are ready for a challenging and rewarding career with Kinetic then click the 'Apply for this job' button now!



Jobs / Administration & Office Support

Melbourne VIC

Annually - Full time

10 months ago

About usKinetic is Australasia’s only dedicated mass transit bus operator. Our brands are some of the most recognisable names in bus transport includi