Bared Team Member - Online Customer Service Agent
Bared Warehouse, Oakleigh
To assist you with your training, you will spend time in-store at either our Armadale or Melbourne City stores before you start training onsite at Oakleigh. This will give you hands-on experience fitting our shoes and assisting our customers face to face.
This role also includes remote shifts once you are fully trained.
If full-time: inclusive of at least one day on the weekend, and at least one evening (1:30-10pm) shift.
If part time: must be available to work an eight-hour shift, on at least three of the following days Monday, Friday, Saturday, Sunday.
Salary: $59,361 plus superannuation (full time).
WHO ARE WE?
Bared Footwear is a not your usual retail business. At Bared, we pride ourselves on providing exceptional, one-of-a-kind customer service. We believe in having a positive, fun working environment and believe working as a team is essential. Our Online Customer Service Team manage and help all our online and in-store customers via correspondence (emails, phones and social media).
THE IDEAL CANDIDATE WILL:
You’re a customer service superstar who is motivated to provide customers with exceptional service across all channels. You will have finely tuned communication skills and a sense of urgency that drives you to answer customer queries in the most effective and efficient way possible.
To be successful in this role you would possess the following attributes/skills:
This role is a fast-paced, high volume inbound/outbound customer service role with a strong focus on quality customer experience.
Customer Service Agents are responsible for managing inbound/outbound calls, live chat and emails for our online enquiries, among many other tasks. You will provide exceptional service to customers seeking your assistance with their fitting and style enquiries.
The responsibilities will include but are not limited to the following:
WHY JOIN THE BARED TEAM?
Sound like you? Please email your resume and cover letter to [email protected]
Jobs / Administration & Office Support
Annually - Full time
11 months ago
Bared Team Member - Online Customer Service Agent Location: Bared Warehouse, Oakleigh To assist you with your training, you will spend