Online Customer Service Agent

Bared Team Member - Online Customer Service Agent 

 

Location:         

Bared Warehouse, Oakleigh

To assist you with your training, you will spend time in-store at either our Armadale or Melbourne City stores before you start training onsite at Oakleigh. This will give you hands-on experience fitting our shoes and assisting our customers face to face. 

This role also includes remote shifts once you are fully trained. 

Hours:

If full-time: inclusive of at least one day on the weekend, and at least one evening (1:30-10pm) shift. 

If part time: must be available to work an eight-hour shift, on at least three of the following days Monday, Friday, Saturday, Sunday.

Salary: $59,361 plus superannuation (full time).

 

WHO ARE WE?

 

Bared Footwear is a not your usual retail business. At Bared, we pride ourselves on providing exceptional, one-of-a-kind customer service. We believe in having a positive, fun working environment and believe working as a team is essential. Our Online Customer Service Team manage and help all our online and in-store customers via correspondence (emails, phones and social media). 

 

THE IDEAL CANDIDATE WILL: 

 

You’re a customer service superstar who is motivated to provide customers with exceptional service across all channels. You will have finely tuned communication skills and a sense of urgency that drives you to answer customer queries in the most effective and efficient way possible. 

 

To be successful in this role you would possess the following attributes/skills:

 

  • Previous customer service experience and a genuine passion for service excellence in a high-volume environment.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Excellent attention to detail and aptitude for problem solving.
  • Exceptional phone manner, verbal and written communication skills.
  • Capability to thrive in a fast-paced environment.
  • Passion for learning and personal development.
  • Resilience and agility in an ever-changing, fast paced environment.
  • Exceptional reliability and accountability.
  • Can-do attitude.

 

THE ROLE: 

This role is a fast-paced, high volume inbound/outbound customer service role with a strong focus on quality customer experience.

Customer Service Agents are responsible for managing inbound/outbound calls, live chat and emails for our online enquiries, among many other tasks. You will provide exceptional service to customers seeking your assistance with their fitting and style enquiries. 

The responsibilities will include but are not limited to the following:

  • Responding to a high volume of tickets across all channels, including:
    • Incoming and outgoing calls
    • Live chat 
    • Emails
    • Virtual fittings (video calls)
    • Social media 
  • Delivering exceptional levels of customer service on every communication channel.
  • Owning and resolving all requests.
  • Responding, investigating and resolving questions and complex issues from customers and working alongside other departments.
  • Handling all web-based enquiries via Powerfront (Inside). 
  • Work towards personal KPI’s while providing high level customer service. 
  • Foster and drive the ‘Yes We Can’ attitude in achieving customer satisfaction.


WHY JOIN THE BARED TEAM?

  • Generous staff discounts (yay!).
  • Employee support through our Employee Assistance Program. 
  • Great team environment in a fast paced, growing business.
  • Opportunities for personal and professional growth.

Sound like you? Please email your resume and cover letter to [email protected]

Online Customer Service Agent

1

Jobs / Administration & Office Support

Melbourne VIC

Annually - Full time

11 months ago

Bared Team Member - Online Customer Service Agent    Location:          Bared Warehouse, Oakleigh To assist you with your training, you will spend


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