Customer Service Administrator

About us:

Box Hill Institute is composed of Box Hill Institute (BHI) and the Centre for Adult Education (CAE). We are leading education providers with strong reputations for delivering high quality educational outcomes.

To maintain our reputation and achieve our strategic goals we need a workforce full of energetic and forward thinking people. If you are enthusiastic and resilient, with a strong customer and commercial focus, then join our team. At BHI you will work with great people in a challenging and dynamic environment, as we work together to continually improve our business.

About the role:

The AMEP Customer Service Administrator ensures that all the administrative requirements of the AMEP programs at the Box Hill site are undertaken in a timely manner. This position provides a broad range of administrative support and coordination including reception services, course enquiries, project support, general office and financial administration and student assistance resulting in client satisfaction and effective and efficient operations.

The AMEP Customer Service Administrator is a member of the Contracted Delivery team in the Enterprise Delivery Division. This position is responsible for working professionally with clients and with employees at all levels across the BHI Group and professionally representing the Division to external stakeholders.

Your skills and experience

  • A relevant qualification in Business or Office Administration preferably at the Diploma level, or significant equivalent experience.
  • Experience with AMEP and ARMS is essential
  • Fluency in a second language is highly desirable.

- Administrative coordination:
Demonstrated experience in supporting a range of administrative services including student administration and the ability to prepare reports and communicate across the AMEP project team.

- Customer Service: Demonstrated experience providing confident and courteous customer service in a busy environment and providing information and advice to customers and internal stakeholders. Excellent oral and written English communication skills.

- Administrative Systems: Proven high level proficiency in Microsoft Office (Word, Excel, Database) applications, computer systems and software, social media, including experience in ARMS and business reporting. Extensive Student One knowledge and experience is highly desirable.

You will need to provide or be willing to obtain a current National Police Records Check, a Working with Children Check, evidence of your entitlement to work in Australia, and certified copies of your qualifications.


Interested in starting a career with one of Australia's leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements.  Employment benefits include:

  • Novated leasing and salary packaging
  • Purchased leave
  • Employee discounts on health insurance, car rental, newspaper subscriptions and more
  • Library access, digital and online Resources
  • Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
  • Counselling support services (EAP) and Health and wellbeing program
  • Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
  • Staff development program
  • Study fee reductions for approved internal courses and study support for approved courses
  • Reward and Recognition Programs

Like to know more?  If you have questions about this role, please contact Tina Andriotis at [email protected]   or by phone on 03 8892 1207.

Applications close: 5pm, Wednesday 15 December 2021.

Box Hill Institute is a child safe and equal opportunity employer. We value diversity in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

Customer Service Administrator


Jobs / Administration & Office Support

Melbourne VIC

Annually - Full time

9 months ago

About us: Box Hill Institute is composed of Box Hill Institute (BHI) and the Centre for Adult Education (CAE). We are leading education providers