Customer Service Officer

At Weir we value differences and believe that diversity of people, backgrounds, skills, and experiences makes a team stronger and more effective.

Weir Minerals Australia Ltd. works closely with our customers to design, manufacture and supply minerals processing equipment which helps them to deliver natural resources to the world. We have many facilities located close to our customers to enable us to deliver solutions with compelling value.

We currently have a vacancy for a Customer Service Officer to join our team in Brisbane, QLD 

The Customer Service Officer plays an integral part in supporting the processing of Customer Purchase Orders for spare parts and liaising with our customers to assist with their requirements. The ideal candidate will have excellent communication skills and be highly organised. The ideal candidate will also be someone who is well organised and able to multi task in a high volume environment. 

The key responsibilities of this role will include: (but not limited to)

  • Generation of quotes and entry of sales orders for allocated customer accounts. 
  • Reporting on order and delivery status of spare parts
  • Maintenance of Customer Master Data systems. 
  • Assisting the Finance department with invoice queries.
  • Timely processing of returns, credits, and warranty inquiries
  • Providing an overall high level of customer service for our clients.

To be successful in this role you will have:

  • A minimum 2 years’ experience in a similar role. 
  • Strong understanding of Microsoft Office Features such as Excel, Outlook and Teams
  • Have excellent communication skills, both written and verbal
  • Be proactive, confident and self-motivated.
  • Tech savvy and strongly computer literate. 
  • Possess exceptional rapport building and relationship building skills
  • Experience with SAP and SalesForce will be very highly regarded 
  • An ability to work with a high level of details and achieve accuracy and completeness

What we offer

  • Full-time permanent job security within a globally recognized company 
  • Exposure to a variety of different spectrums within the business – no two days are the same! 
  • Join a globally respected brand – operating in over 50 countries worldwide! 
  • Convenient location, with modern offices and onsite parking. 
  • Career development, including exposure to industry leaders and best practice 
  • Increased employee super contributions – great opportunity to build your super!

About Weir

Weir was founded in 1871 and today, 150 years later, is a global market leader providing trusted technology and serviced which make mining operations more productive and profitable. We own, design and manufacture some of the industry’s most trusted brands. We pride ourselves on our ability to be where and when our customers need us to help them sustainably provide the essential resources needed by the growing world. 

Supporting all our people

At Weir, we wish to encourage applications from all people. Fostering an inclusive environment where all people feel comfortable to bring their whole selves to work is our commitment. 

To view the full details for the role and to apply, please submit a cover letter and CV via our careers portal.

All offers of employment will be subject to passing a pre-employment medical and a drug & alcohol screen.

Customer Service Officer


Jobs / Administration & Office Support

Brisbane QLD

Annually - Full time

10 months ago

At Weir we value differences and believe that diversity of people, backgrounds, skills, and experiences makes a team stronger and more effective.Weir