Skills Assessment Case Officer

Join Australia’s leading professional association, building our future technology workforce.

Established for over 50 years, ACS is a highly successful not-for-profit, serving 45,000 members across the Technology sector. With a vision for Australia to be a world leader in technology talent, ACS is growing in response to the exponential acceleration of technology adoption during COVID-19, which is predicted to continue to grow in the future.

A purpose led national organisation committed to serving its members, ACS offers a breadth of career opportunities and well-being benefits (including hybrid working), underpinned by a creative, collaborative, diverse and inclusive culture. Having recently transformed in readiness for the next horizon of technology adoption, ACS is now recruiting for leading talent to fulfill its vision of being the world leader in technology talent.

As such, the business is currently recruiting for the Skills Assessment Case Officer.

 About the role…

  • Interacts and engages with Skill Assessment applicants and agents in relation to matters associated with the full cycle of the application process, validating content and accuracy of applications.
  • Manages complaints from applicants, resolving where possible and escalating to the Team Leader where appropriate
  • Responds and resolves requests for additional information from applicants during the application process
  • Provide accurate information to applicants and migration agents in line with government and ACS policies, procedures, and standards, requesting further documentation from applicants as required and ensuring stakeholder expectations are appropriately managed 

About you…

  • High level of attention to detail in documentation, processes, and procedures
  • Excellent verbal and written communication skills
  • Positive attitude towards customer service and teamwork
  • Capacity in relating to a diverse range of personalities and cultures.
  • Strong administration and accurate data entry experience
  • Experience in using Salesforce is an advantage

Suitably qualified and skilled individuals should submit a letter of introduction and CV. 

Applicants must be legally entitled to work in Australia. 


Skills Assessment Case Officer


Jobs / Administration & Office Support

Sydney NSW

Annually - Full time

8 months ago

Join Australia’s leading professional association, building our future technology workforce.Established for over 50 years, ACS is a highly successful