Administration and Customer Service

PERSOLKELLY seeking passionate and reliable candidates, to join us as Customer Service and Administration Staff. The successful applicants will work at our client's sites on the Southern and Western Suburbs of Brisbane

You will be working with their customers via phone calls, emails and online order placement and management. Those with a positive attitude, attention to detail and desire to offer the best service experience, will be best suited to the roles.

You will be dealing with a wide range of people from the general public, builders, tradesman to resellers & project managers; this fast-paced role combines inbound enquiries, customer orders and outbound order confirmations over both the phone and email.

To be successful in this role, you will:

  • Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
  • Provide solution-based outcomes with an emphasis on customer experience
  • Manage your own work performance to meet set objectives
  • Build rapport and maintain relationships with customers
  • Ensure business compliance to relevant governance requirements
  • Handle customer enquiries, orders, escalations and complaints
  • Schedule customer deliveries to ensure best use of warehouse capacity

We are looking for people who:

  • Find creative problem solving fulfilling and challenging
  • Are confident communicators with a clear professional and informative communication style
  • Are self-motivated and eager to learn
  • Eager to learn new skills and not afraid to get involved
  • Adapt quickly to changing customer priorities and needs in a fast-paced environment
  • High resilience level and the ability to cope well under pressure
  • Have a basic understanding of building products and processes and quickly learn to provide the best customer outcomes
  • Understand computers and is comfortable with technology, experience with SAP and Salesforce a plus
  • Strong Microsoft Excel experience
  • Experience in Transport and Logistics or similar industries

Why join the team?

  • Attractive remuneration package
  • Excellent support team
  • Dynamic working environment

As part of the recruitment process successful applicants will be required to complete pre-employment screening which may include a medical and police clearance.

If these roles sound like you or would like to know more, APPLY NOW.

For enquiries relating to the roles, please quote reference 210058722

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Administration and Customer Service


Jobs / Administration & Office Support

Brisbane QLD

Annually - Contract

8 months ago

PERSOLKELLY seeking passionate and reliable candidates, to join us as Customer Service and Administration Staff. The successful applicants will work a