Customer Service Specialist

  • Division: Plan Management
  • Location: Melbourne, VIC
  • No of Vacancies: Multiple
  • Employment Type: Permanent, Full Time
  • Job reference: ICC121
  • Applications close: 06/01/2021


About the Role  

Due to Rapid growth in our business this exciting opportunity for Customer Service Specialist with MyIntegra awaits the right candidate.   

Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide excellent customer service. Their responsibilities also include creating and maintaining excellent documentation and notes of all calls, questions, complaints and mailed enquiries and maintaining adequate records/documentation for audit and internal control purposes. A willingness to learn NDIS Program Rules is essential to ensure outstanding Customer Service is provided.   

Your key responsibilities as a Customer Service Specialist includes:  

  • Explain the benefits of Plan Management and NDIS requirements;
  • Build sustainable relationships of trust through open and empathetic   communication;
  • Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and explaining the best solution and following up to ensure resolution;
  • Follow communication procedures, guidelines and policies and procedures;
  • Adhering to required call scripting, where necessary.


About You  

To be successful in this role you will need to have:  

  • Minimum 2 years of experience in customer service;
  • High School Diploma;
  • Excellent verbal, written communication and troubleshooting skills;
  • Ability to work independently and as part of a team;
  • Ability to manage time effectively in a fast-paced environment with multiple deadlines;
  • Excellent attention to detail;
  • Prior experience using Salesforce, or a similar CRM is desirable, but not essential.


Does this sound like you?  Don’t stop reading if you want to know more about us.  

About Us 

MyIntegra ( provides high quality Plan Management and Support Coordination services across Australia.  We are fully dedicated to helping people with disabilities, their families and carers navigate the NDIS. 

We offer best in class expertise, service, tools and technologies to help our participants securely manage and coordinate their NDIS plan and budget, and support them in achieving their goals. 

MyIntegra embraces diversity and is an inclusive workplace.  We recognise the skills and attributes that people from diverse backgrounds bring to workplace and welcome and encourage applications from all ages and genders, the LGBTIQ+ community, Aboriginal and Torres Strait Islander peoples and people with disabilities. 


We Offer 

You will be joining a strong and high performing team dedicated to making a different in our clients' lives.  We also offer: 

  • A hybrid work model (few days from office and few days from home);
  • A flexible, supportive, and friendly team environment;
  • The opportunity to help people with disability live independent and fulfilling lives;
  • Ongoing training, career progression and professional development opportunities
  • An attractive salary;
  • Comprehensive Employee Assistance Program.


Application Process  

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference!   

Successful applicants will be required to undergo a NDIS Worker Screening Check and Employment reference check. 

Customer Service Specialist


Jobs / Call Centre & Customer Service

Melbourne VIC

Annually - Full time

11 months ago

Division: Plan Management Location: Melbourne, VIC No of Vacancies: Multiple Employment Type: Permanent, Full Time Job reference: ICC121 Applications