Customer Relations Specialist

We currently have an opportunity available for a Customer Relations Specialist. The ideal candidate will be passionate, caring and a great communicator. You will be liaising with Clinicians and Audiologists in ensuring exceptional support so that the end users have the very best options in hearing. It is a job that really does make a difference! You don't need experience in this industry as full training will be supplied by a friendly mentor. You just need to be a great communicator who is eager to learn and keen to develop your career.  

You will report to the Customer Relations Manager and work alongside our dedicated and caring team. 

At Starkey, a world leader in the manufacturing and delivery of advanced hearing solutions, we work each day to ensure every person on the planet can hear their very best.

Starkey's success is also down to our choice of employees. We hire the best people with qualities that stand out from the rest, and who share our core values; Caring, Dedicated & Fearless

Primary duties:

  • Managing day-to-day customer support requirements
  • Coordinating responses across departments, while advocating for the customer to deliver excellent outcomes
  • Taking inbound calls, placing orders, preparing credits, and working with customers to achieve successful outcomes
  • Providing technical support to customers fitting hearing aids and accessories

Essential criteria:

  • Previous call centre and/or customer service experience
  • Understanding of customer service best practice, including online service delivery
  • Strong communication skills and the ability to effectively liaise with all customers, team members and management
  • Excellent organisational skills, attention to detail and ability to handle competing priorities
  • Reliable and committed to workplace health and safety

In return we will provide you with the opportunity to work in a fun and friendly work environment where work-life balance is promoted, and results rewarded and celebrated!

No recruiters please.

Customer Relations Specialist

1

Jobs / Call Centre & Customer Service

Sydney NSW

Annually - Full time

8 months ago

We currently have an opportunity available for a Customer Relations Specialist. The ideal candidate will be passionate, caring and a great communicato


sibsib

Loading...