NDSS Customer Support Officer

Diabetes Victoria is the leading charity and peak consumer body working to support, empower and campaign for all Victorians affected by, or at risk of, diabetes. 

By becoming a part of the Diabetes Victoria family, you will be assisting those affected by what has now become our nation’s fastest growing chronic condition. 

Based in our Help Centre in Campbellfield, the position of NDSS Customer Support Officer is responsible for providing professional, knowledgeable, friendly and efficient customer service to the community. They play a critical role in supporting Australians affected by diabetes.

Responsibilities of the position include answering inbound calls, data management and providing a high level of quality customer service to registrants of the National Diabetes Services Scheme (NDSS). 

Sound intermediate knowledge of Microsoft Office based programs such as Outlook, Word and Excel is a requirement of this position, while exposure to web based databases such as a CRM or finance package would be highly regarded. 

You will be personable and friendly with demonstrated experience in a KPI driven call centre environment where you will be required to deal with challenging calls in an empathetic manner. Your high level of customer service skills and attention to detail combined with your data entry skills will see you succeed in this role.  

Please note, the Help Centre operates on a roster cycle and hours for this position will be rostered between the hours of 8:30am to 11:00pm, Monday to Friday, and 9:00am to 5:00pm, Saturday. Work on public holidays will be required from time to time. 

We are currently recruiting for two positions:

  • A full-time, fixed-term position until January 2023; and
  • A part-time (45 hours per fortnight or 0.6 FTE), ongoing position.

Diabetes Victoria staff enjoy the benefits of a well-developed Health & Wellbeing program, convenient Campbellfield location, not for profit salary packaging options, and more! If you have the experience and are enthusiastic about using your skills to make a difference in the lives of Victorians affected by Diabetes, then apply now! 

To apply for the role, hit the ‘Apply’ button and submit your CV and Cover Letter by COB Wednesday 19 January 2022. A position description is available from www.diabetesvic.org.au. For queries, please contact Brea Pape on 03 9667 1771 or via email at [email protected].

Diabetes Victoria promotes the safety, wellbeing and inclusion of all children, including those with a disability. We take our commitment to child safety standards seriously and abide by legislative requirements at all times.

Aboriginal and Torres Strait Islander people are encouraged to apply for all positions at Diabetes Victoria

*No agency applications please.

NDSS Customer Support Officer


Jobs / Call Centre & Customer Service

Melbourne VIC

Annually - Full time

8 months ago

Diabetes Victoria is the leading charity and peak consumer body working to support, empower and campaign for all Victorians affected by, or at risk of