Customer Care Agent - Work Remotely

Cluey Learning is a high-growth, ASX listed EdTech company that is the largest online tutoring service in Australia! We do things differently by turning education on its head. Our approach is 100% online, 100% personalised, and always adapting to the changing needs of our students. 
  
If you thrive in a fast-past environment, have an abundance of energy, and wish to be an integral part of a growing team, we want to hear from you. 

 

About the team & role 

As one of our Casual Customer Service Officer’s you will be responsible for supporting, problem-solving, and coordinating with our Customers and Tutors in a friendly and engaging way via the phone, email, SMS.   

Working within our operations team, a successful candidate will be able to manage and resolve customer and tutor issues that arise while using the Cluey learning platform.  

This role would suit students or anyone looking for a flexible role that offers more work-life balance, you must have the ability to work from home and be comfortable with taking a high volume of calls a day.  

 

The ideal person for this role would be able to tick a lot of these boxes: 

  • High volume call centre customer care experience is preferred 
  • Proven experience in providing support both over the phone and via email 
  • Strong experience in problem-solving and talking customers through fixes over the phone 
  • Excellent communication skills, both written and verbal  
  • A positive attitude with a love of education  
  • Ability to multitask and work under pressure  
  • Salesforce experience an advantage 
  • Have availability on weekends from 8 am till 6 pm or Monday to Friday from 4 pm till 9 pm  
  • Have the ability to work from home 
  • You will need a laptop for this role - We will provide all training and software  

Multiple Casual Roles available to work between 4-6 weeks along with multiple ongoing Casual Roles available to work up to 25 hours per week 

Training commences immediately. Apply now   
Applications will be reviewed immediately. Only shortlisted candidates will be contacted for further discussion. 

Customer Care Agent - Work Remotely

1

Jobs / Call Centre & Customer Service

Melbourne VIC

Annually - Casual/Vacation

8 months ago

Cluey Learning is a high-growth, ASX listed EdTech company that is the largest online tutoring service in Australia! We do things differently by turni


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