Online Sales - Aftersales Customer Service Representative

Market leading e-commerce store located in the Hills District is offering a rare opportunity to join our After Sales team. This is a Customer Service/Sales role.

We are 15 years young, at the forefront of online sales of machinery and lifestyle goods with national media exposure. Our company has developed a strong foothold in the online space, think Bunnings, but online.

It's no surprise that online retail overall is experiencing explosive growth and as such a unique opportunity exists for the right candidate to join our aftersales team to support this growth.

 

What will the day to day look like

  • Selling items and best practice resolutions to our customer base
  • Implementing strategies for getting the best expedited win-win outcome for each query
  • Handling product related customer enquiries
  • Keeping our Customer Experience Manager happy

What you will need to succeed

  • 5+ years' experience in sales is essential for this role, not negotiable;
  • 5+ years’ experience in customer service - online preferred
  • Detail – you need to have a keen eye for detail!
  • A successful track record in managing workloads and meeting KPIs
  • Ability to learn and understand any consumer product
  • Have strong initiative, be proactive and a strategic forward thinker – know your ‘next-next’ move!
  • Adept computer skills

Why join us?

Make your mark and contribute to one of Australia’s fastest growing online stores - be involved in something exciting. Get great staff discounts on heaps of products! And you get to have your Birthday off!

We are looking for the perfect candidate - someone with real grunt & skills that can command a good salary and is keen to progress in their career. Apply today. 

Online Sales - Aftersales Customer Service Representative

1

Jobs / Call Centre & Customer Service

Sydney NSW

Annually - Full time

10 months ago

Market leading e-commerce store located in the Hills District is offering a rare opportunity to join our After Sales team. This is a Customer Service/


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