Customer Service and Processing Officer

Kick-start 2022 with a brand new role! We are currently seeking detail-orientated and customer-focussed Customer Support Officers and Processors to support an interested NSW Government project!

This role is based in the office in Burwood (no work from home available). We are seeking BOTH Customer Support Officers and Processors so please apply if you are interested in either (or both!) roles.

What's in it for you:
  • ASAP start dates 
  • Temporary role until April 2022 - likely to extend 
  • Up to $480 per day + super 
  • Monday - Friday, 40 hours per week (5 days per week) 
  • Work as part of a driven and collaborative team in the Burwood office 
  • Customer Support - Diverse role where you will be responsible for working directly with customers to discuss their sensitive and confidential information 
  • Processing Officer - Use your excellent attention to detail to process customer applications, ensuring compliance and accuracy 
  • Support a community-focussed service across NSW
  • Great exposure to working within NSW Government
Key Responsibilities:
  • Customer Support - utilise your excellent communication skills and empathetic attitude to support customers with enquiries surrounding confidential and sensitive information (inbound and outbound calls)
  • Processing Officer - process applications using your excellent attention to detail, ensuring that all applications are compliant and accurate 
  • Work collaboratively with other teams to fully support customers 
  • Ensure that databases and internal systems are kept up-to-date 
  • Work in-line with Government policies and processes 
  • Utilise internal systems to track and prioritise customer cases 
  • Work with Team Leaders and Line Managers to be proactive in your duties, supporting other teams where required 
You will need to:
  • Experience in customer service, administration, processing and/or data entry is essential 
  • Experience in the Government sector would be beneficial 
  • For customer support role - complaints handling experience would be highly-beneficial 
  • Candidates must be able to attend the office in Burwood 
  • Must be able to commit to the required duration of the assignment 
  • Must be able to pass a full background check if required
  • For this role the client requires candidates to be fully vaccinated, unless they can't be due to a protected attribute, such as a medical condition
This position is suited to motivated and enthusiastic individuals who are committed to working as part of a team. If this sounds like the perfect role for you, please apply with your up to date resume now!

Customer Service and Processing Officer

2

$0 - $480

Jobs / Call Centre & Customer Service

Sydney NSW

Annually - Contract

10 months ago

Kick-start 2022 with a brand new role! We are currently seeking detail-orientated and customer-focussed Customer Support Officers and Processors to s


sibsib

Loading...