Program Manager


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope. 


We are seeking a holistic and experienced leader to manage our portfolio of youth homelessness programs operating in the North West of Melbourne to support our vision and values and deliver quality youth focused outcomes.

Together with the Operations Manager you will set the strategic direction of the programs that fall within your portfolio and you will ensure compliance in all operational areas including service delivery, risk management and quality improvement.

You will enjoy providing leadership and direction to the teams of the:

  • First Response Youth Service - an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a new purpose-built youth refuge providing supported crisis accommodation, and a mobile outreach service.
  • Hope Street in Melton Program - based on the Youth Foyer like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

This is an excellent opportunity to join an organisation where you can have a real impact and to be part of a high performing team achieving quality outcomes in the community and delivering client-centred responses. 

You will thrive in building a culture of service excellence where optimal outcomes for young people are achieved.

To find out more about the specifics of this role, please read full position description:


  • Permanent full-time position - 76 hours per fortnight; SCHADS Award 2010 Level 6
  • Great leadership, management opportunity
  • Full Private use of a motor vehicle + mobile within expenditure budget
  • NFP salary packaging up to $18,450 of your salary tax free
  • Passionate, collaborative support team focused on great outcomes for young people
  • Purpose-driven youth focused NFP organisation


You will have:

  • A Bachelor’s Degree qualification in Social Sciences, or other health/welfare related qualifications.
  • Demonstrated experience in leadership positions with strong relationship building skills and sector knowledge in working with partners to achieve referral pathways and service outcomes.
  • Strong experience in program management, supervision of staff and program development, particularly in a dynamic and changing environment.
  • Strong community housing, social work, psychology and/or community development background.
  • Strong knowledge of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
  • Demonstrated background in delivering services to young people through client-centred, therapeutic approaches within a case management framework and in a supported crisis accommodation setting.
  • Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
  • Proficiency in Microsoft office applications, Case Management software and maintaining client data and reporting systems.

This is the role for you if you are a Program Manager looking for the next challenge or a seasoned Team Leader with sector experience. If you can hit the ground running to lead, supervise and motivate passionate teams focused on positive client outcomes, apply now!


Please ensure you submit a cover letter addressed to the Operations Manager, a statement addressing each of the key selection criteria points as outlined in the position description, and your resume.  Please note: only applicants that address the key selection criteria will be considered for this role. 

Applications are to be emailed using the subject line Att: Operations Manager – Programs Manager North West application via Seek to [email protected] by midnight on Tuesday 14th December 2021. 


If you have any questions about this role, please contact our People and Culture department [email protected]  

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information 
Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.  

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check. 

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street. 

Program Manager


Jobs / Community Services & Development

Melbourne VIC

Annually - Full time

12 months ago

ABOUT USHope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and t