Customer Support Co-ordinator

Beachwood Homes is a medium sized new home builder operating in the South-Eastern suburbs. Our mission is going above and beyond to provide exceptional value for money, innovative homes that are built to a consistently high quality and delivered with outstanding customer service.

We are looking to welcome an enthusiastic and motivated Pre-Site Customer Support Co-ordinator as an addition to our close team to provide outstanding customer service and assist our clients throughout the journey of their new home build.

About the role:

As the Pre-Site Customer Support Co-ordinator you will be responsible for providing exceptional customer service to our clients throughout the pre-construction phase journey of the new home build. You will also be our clients main point of contact within the business with duties to include the following:

  • Maintaining regular contact and proactively keeping clients up to date on the progress of their home build at key milestone progress stages.
  • Preparation & conducting HIA New Home Contract signings with clients.
  • Facilitating client files from Sales Acceptance through to Base stage completion in line with company timeframes and allocated forecast site starts.
  • Completing variations and required design changes to client homes.
  • Liaising with internal staff & on-site teams.
  • Maintaining workflow & internal database notes and dates.
  • Preparation & maintaining client files.
  • Communication with external stakeholders, including developers and brokers, to maintain accuracy on forecast timeframes.
  • General Administration duties as required.

What you will need to succeed in this role:

  • Previous experience within the pre-construction phase of residential building industry is essential
  • Sound understanding of reading & interpreting plans
  • Proven knowledge & understanding of building / product terminology
  • Attention to detail & accuracy is essential in communicating client design and variation requests
  • Problem solving skills & a desire to achieve successful outcomes
  • A highly organized individual with excellent time management skills
  • Display a strong work ethic, professional outlook and ability to work independently as well as cohesively within a close team environment.
  • Ability to relate to people of all types and cultures
  • Proactive with a positive can-do attitude, a real team player

Please note: only applicants with previous experience in a similar role will be considered for this position. 

Customer Support Co-ordinator

1

Jobs / Construction

Melbourne VIC

Annually - Full time

8 months ago

Beachwood Homes is a medium sized new home builder operating in the South-Eastern suburbs. Our mission is going above and beyond to provide exceptiona


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