Operations Manager

Who is Sidekicker

Sidekicker is one of Australia’s most exciting home-grown startups.

Launched in 2013, and backed by SEEK with 5 offices across Australia and New Zealand, Sidekicker is now Australia and New Zealand’s largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff. 

Sidekicker employs over 10,000 casual staff, or Sidekicks, seamlessly connecting them with businesses hiring staff across hospitality, events, office admin, industrial and promotions.

We are at a pivotal point of our journey, with lots of exciting change ahead. We are looking for future leaders to take our business to the next level. If you want to be part of driving disruption, working in a fun and fast-paced environment with the best and brightest from across the technology industry then read on...

Find out more about Sidekicker by visiting: https://sidekicker.com 

The role

The Operations team at Sidekicker is responsible for ensuring our service delivery is world class.. We move fast and we’re always looking for new ideas. We’re looking for someone with hustle and smarts to help shape operations as we grow and scale into exciting new industries and territories.   

The Operations Manager is a unique opportunity to join the operations team in a highly influential role. You’ll be responsible for driving improvement in critical metrics and overseeing the strategic development of our business in a hands-on way. No two days will look the same as you’ll be deployed to execute and deliver on high priority projects. As a generalist,  you will excel in working across multiple teams to solve strategic business challenges. You’ll thrive in fast-paced and ambiguous environments and will have a lot of fun along the way.

Key responsibilities;

  • Develop strategies to enable our big plans for growth. 

  • Use data to identify opportunities, improve existing metrics and develop future-fit processes. 

  • Deliver on the most important operational initiatives for the business 

  • Ensure we are leading the way when it comes to operational practices  

  • Run experiments to test and refine ways of working

  • Communicate insights, recommendations and cost benefit analysis to key decision makers throughout the business.

  • Work in partnership with our incredible teams such as Product, Engineering, Customer and Sales to drive operational excellence

About you

  • You have 3-5 years of relevant experience inside a top tier Consulting, Investment Banking or Operations with previous experience using data to drive business decisions.

  • You are a self-starter with an entrepreneurial mindset. You are skilled at working through complex problems with limited direction and guidance. 

  • You have a creative approach to solving problems. 

  • You’re analytical and let data win arguments

    • SQL - able to build tables & queries from scratch

    • Advanced in Excel / Google Sheets

    • Ability to map out processes and simplify and optimise them

    • Experience with statistics, Python and/or R a bonus but not required

  • You’re a team player. You are skilled at motivating and managing diverse teams. 

  • You’re driven and stop at nothing to ensure our operational processes are the best they can be.

  • You’re a natural when it comes to getting people on the same page and influencing to  get stuff done.

  • Bonus Points: You have experience of working in a marketplace environment. 

What you'll love about working at Sidekicker

  • We do meaningful work every day - we move fast and focus on what matters

  • We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement 

  • We are obsessed about solving customer and Sidekick problems - we are always testing, learning and improving what we’ve done before

  • We have fun - we celebrate our successes & don’t take ourselves too seriously

Apply today!

If you are interested, please apply by submitting your CV and cover letter.


Operations Manager


Jobs / Consulting & Strategy

Melbourne VIC

Annually - Full time

9 months ago

Who is Sidekicker Sidekicker is one of Australia’s most exciting home-grown startups. Launched in 2013, and backed by SEEK with 5 offices across Aust