Future Student Enquiry Officer

  • Multiple Positions available (3.5 FTE)
  • Part-time and full-time positions available, 
  • HEW0506 | $68k - $83k plus 17% employer superannuation contributions 
  • Salary Packaging opportunities 
  • Ref: 121966/121959/123557/123479


The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to inspire, inform, recruit, convert, support and transition enabling, undergraduate and postgraduate students to study at Murdoch University. We seek understanding of the diversity of student journeys and place the student at the centre of our operations.


The Role


Located in the Student Journey Services portfolio within the Student and Library Services Directorate, these positions are focused on delivering exceptional customer service across a wide range of future, new and current student enquiries related to course selection, admissions, and course enrolments through to graduation. The Student Enquiry Officer roles will have either a future student – sales and conversion remit, or current student – support and retention remit. 


The Student Enquiry Team communicate using telephone, email, online chat, SMS messaging. We also meet future, new, and current students face-to-face in a range of on-campus settings. 


This position will respond to Tier 1 enquiries case manage more complex Tier 2 enquiries as required and will provide training and support to the Team Assistants. In this role, you will be based on the South Street Campus between the hours of 8am-6pm Monday to Friday.   


Please note, future appointments may be made from this pool, where applicants are deemed as being suitably qualified for that new position. We will contact you, should such an opportunity arise.


What you’ll bring to this role


  • A minimum of a Bachelor’s degree level qualification, and / or equivalent and relevant experience.
  • Highly effective communication, customer service and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with staff at all levels of the organisation.
  • Demonstrated ability to use initiative, assume responsibility for tasks and projects and to resolve problems.
  • Demonstrated high level of computer literacy and proficiency in the production of high-level work using various software packages, with the ability to learn and adapt to new digital programs and packages as appropriate.
  • Ability to work in a team environment, provide support and leadership to others, and flexibility to undertake a diverse range of tasks.
  • Ability to deal with a wide range of callers in a professional and engaging manner.
  • Ability to influence and convert prospects into student enrolments whilst displaying a high level of discretion whilst taking confidential information.


Applicants should refer to the Position Description for further detail on the duties, skills and experience required for this role. Applicants must have valid work rights.


What you’ll get in return


You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.


Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:


  • Competitive remuneration
  • Paid leave entitlements
  • Flexible work arrangements
  • Salary packaging options
  • Employee Assistance Program
  • On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic


To Apply


Please apply by submitting the documents below:

  • A cover letter including a statement addressing the selection criteria (found in the Position Description) and an indication of your experience and interest in working with ‘future’ students and / or ‘current’ students.
  • Your most recent resume (CV)


Please visit the Current Vacancies page to view the position description for this role.


Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.


Position contact: Jacky Julies, Coordinator, Future Student Enquiry at [email protected]  or Mark Davenport, Coordinator Current Student Enquiry at [email protected] 


Murdoch University values diversity, promotes inclusion, and strongly encourages Aboriginal and/or Torres Strait Islander people, women, and people with disability to apply. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.


Closing date:  10 December 2021 (8:59pm AWST)


The University reserves the right to withdraw this advertisement at any time.


Future Student Enquiry Officer


Jobs / Education & Training

Perth WA

Annually - Full time

12 months ago

Multiple Positions available (3.5 FTE)Part-time and full-time positions available, HEW0506 | $68k - $83k plus 17% employer superannuation contribution