The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to inspire, inform, recruit, convert, support and transition enabling, undergraduate and postgraduate students to study at Murdoch University. We seek understanding of the diversity of student journeys and place the student at the centre of our operations.
Located in the Student Journey Services portfolio within the Student and Library Services Directorate, these positions are focused on delivering exceptional customer service across a wide range of future, new and current student enquiries related to course selection, admissions, and course enrolments through to graduation. The Student Enquiry Officer roles will have either a future student – sales and conversion remit, or current student – support and retention remit.
The Student Enquiry Team communicate using telephone, email, online chat, SMS messaging. We also meet future, new, and current students face-to-face in a range of on-campus settings.
This position will respond to Tier 1 enquiries case manage more complex Tier 2 enquiries as required and will provide training and support to the Team Assistants. In this role, you will be based on the South Street Campus between the hours of 8am-6pm Monday to Friday.
Please note, future appointments may be made from this pool, where applicants are deemed as being suitably qualified for that new position. We will contact you, should such an opportunity arise.
What you’ll bring to this role
Applicants should refer to the Position Description for further detail on the duties, skills and experience required for this role. Applicants must have valid work rights.
What you’ll get in return
You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.
Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:
Please apply by submitting the documents below:
Please visit the Current Vacancies page to view the position description for this role.
Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.
Murdoch University values diversity, promotes inclusion, and strongly encourages Aboriginal and/or Torres Strait Islander people, women, and people with disability to apply. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.
Closing date: 10 December 2021 (8:59pm AWST)
The University reserves the right to withdraw this advertisement at any time.
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