Customer Service Officer

About RSPCA NSW

The Royal Society for Prevention of Cruelty to Animals NSW is a not-for-profit organisation in Australia that cares for, treats, protects and rehomes animals across the state, providing a strong voice for animals experiencing cruelty and neglect. We run a number of shelters and veterinary hospitals dedicated to treating, rehabilitating and rehoming animals. With over 500 staff, RSPCA NSW is dedicated to working with the community to prevent cruelty to animals by actively promoting their care and protection.

About the Role

Our Sydney Shelter is looking for an enthusiastic and experienced Customer Care Consultant to join our dedicated Customer Care team on a full-time basis. The Customer Care Consultant is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.

The successful candidate will be required to work on a rotating roster, including weekends. 

Duties and Responsibilities 

On a day-to-day basis, you will:

  • Provideaccurate and timely customer service and advice regarding animal care 
  • Coordinate adoption process, ensuring that all required documentation is completed accurately
  • Coordinate surrender process, ensuring that all required documentation is completed accurately
  • Lodging of all cruelty complains and escalating urgent reports to Inspectorate
  • Ensure that all animals received are tagged or otherwise appropriately identified
  • Administration duties including daily banking and responding to customer enquires via phone or email
  • Cleaning of animal enclosures and administer medications when required

 About You 

  • Certificate II in Animal Studies
  • Previous experience in animal handling
  • Previous experience in a customer service role
  • Prior experience working for a non-profit organisation (desirable)
  • Strong communication and interpersonal skills
  • Conflict resolution and mediation skills
  • Strong computer literacy
  • Ability to work under pressure in fast-paced environments

If this sounds like the role for you, we would love to hear from you! Please submit your cover letter and resume as one document.

Before you submit your online application, if you have any questions about this role, RSPCA NSW or our recruitment, feel free to send us an email at [email protected] 

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact [email protected] and identify the type of adjustment or assistance you are requesting. Our HR team will respond to your email promptly.

We want to hear from you now, don’t delay. Apply now.

 

Customer Service Officer

1

Jobs / Education & Training

Sydney NSW

Annually - Full time

8 months ago

About RSPCA NSW The Royal Society for Prevention of Cruelty to Animals NSW is a not-for-profit organisation in Australia that cares for, treats, prote


sibsib

Loading...