Tours and Outreach Officer

Tours & Outreach Officer- Tours and Customer Service unit

Department of the Legislative Assembly

At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

Our Parliament should be reflective of the community, and that's why we seek to recruit the best, regardless of gender, age, disability, religion, sexual orientation or cultural background.

About the role

The Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. When Parliament is sitting, the unit provides support to the Assembly Chamber.

The Tours and Outreach Officer contributes to the work of the unit and promoting the role of Parliament by leading tours and roleplays at Parliament House and attending regional and metropolitan visits as required. The Tours and Outreach Officer provides impartial support and customer service to a range of stakeholder and assists with the operation of the Assembly Chamber on Sitting Days.

About you

You are a confident communicator who has experience presenting to people and highly developed interpersonal, organisational and time management skills.

Your strong customer focus will be the key to your success in this position as you deal with a diverse range of stakeholders from community groups, school personnel and students to Members of Parliament. You will also have the ability to use initiative in a range of situations as required.

Why join us?

We offer flexible work, come to the iconic heritage listed Parliament House building or our adjacent modern offices and collaborate with the team one day, work from home the next. The nature and scope of flexible options available will depend on the nature of the position. You are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process.

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

How to apply

Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.

The process from here

Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.


If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected] or on (03) 8682 2789.

COVID-19 compliance

The Department of Parliamentary Services is committed to providing a safe and healthy workplace for its employees, visitors and the general public. This includes complying with the Chief Health Officers' directions, including the collection of COVID-19 vaccination information from employees. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

Tours and Outreach Officer


Jobs / Hospitality & Tourism

Melbourne VIC

Annually - Full time

11 months ago

Tours & Outreach Officer- Tours and Customer Service unit Department of the Legislative Assembly At the Parliament, our employees are the key to our s