Full time Front Office Role

SKYE Suites Sydney is redefining the luxury apartment experience by creating an urban oasis in the heart of Sydney CBD. Every aspect is centered on creating a personalised space, whilst providing optimum connectivity and comfort.  

This position plays a critical role in delivering the exceptional and personalised service to all guests and visitors to the hotel. 

Key responsibilities & duties

  • Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
  • Effective coordination and supervision of all guest arrival and departure procedures to achieve a reputation as a market leader in the industry and deliver a truly memorable experience for our guests
  • Promoting and up-selling hotel facilities and services through strong product & service knowledge
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation
  • Valet parking and retrieving guest vehicles.

Experience, skills & qualifications

  • Previous experience in a similar role and an in-depth knowledge of Front Office standards and procedures
  • Valid Drivers Licence is a must.
  • Authentic customer service, interpersonal & communication skills & be flexible in your approach
  • Impeccable grooming and presentation
  • Excellent organisation and time management
  • Proficient in using Microsoft Office Suite of products
  • Experience with a Property Management System (PMS)
  • Available to work weekdays and weekends including public holidays
  • Must have unrestricted eligibility to work in Australia

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Are you available to work on a rotating roster?
  • Do you have a current Australian driver's licence?

Full time Front Office Role

1

Jobs / Hospitality & Tourism

Sydney NSW

Annually - Full time

8 months ago

SKYE Suites Sydney is redefining the luxury apartment experience by creating an urban oasis in the heart of Sydney CBD. Every aspect is centered on cr


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