Factory Outlet Store Manager


We are a privately owned Australian chocolate manufacturer of premium chocolate treats that have been passed down through generations of passionate chocolatiers. Our team has a firm commitment to excellence in production and quality to ensure our customers receive only the best.

Located in Villawood, Sydney and keeping traditions alive for the past 30 years we still employ some of the staff that have been with us from the very beginning. Hugos Chocolates is one of few factories in Australia still making chocolate from some of the finest raw materials.


Ideally you would be someone who shares our customer-centric principles and couples that with highly effective and proven customer service and sales skills as well as a strong work ethic.

While industry-specific experience is not a prerequisite, you will have a proven and successful Customer Service and Sales skills in a retail and B2B environment for a chance at being selected as part of our team.

In addition, you will be a confident person with a personality that allows you to positively engage people with comfort and ease. You will have excellent communication skills and be able to converse clearly, effectively and professionally through all forms.


On offer is a full-time position for a Customer Service & Sales Representative  at our newly established factory retail outlet in Villawood, The store in newly setup so your responsibility will include the following:

  • Stocking and merchandising the store appropriately and maintaining high store standards.
  • Adding and creating content on social media platform as well as working with our partners to attract retail and B2B customers to the store or online ordering.
  • Assisting with Sales and serving customers in store
  • Finding channels to improve customer base and goodwill of the store and attract new customers.
  • Improving the B2B client base for our hampers and high quality products


You will be part of a dynamic organisation with an excellent culture.

We're not too big to be small; we're a close-knit organisation built on family values where you will be recognised and rewarded for your achievements.

If you believe that you qualify and would like to apply, we look forward to receiving your application.


Employer questions

Your application will include the following questions:

  • Do you have experience in a sales role?
  • Do you have customer service experience?
  • How would you rate your English language skills?
  • How many years' experience do you have as a sales associate?

Factory Outlet Store Manager


Jobs / Retail & Consumer Products

Sydney NSW

Annually - Full time

8 months ago

ABOUT USWe are a privately owned Australian chocolate manufacturer of premium chocolate treats that have been passed down through generations of passi